Links
Forwarded from Daniel Souza
Understanding JTBD https://youtu.be/sfGtw2C95Ms?si=LGi9MJcwja5B_KbO
Forwarded from Daniel Souza
JTBD and critical view https://afhill.medium.com/confused-about-jobs-to-be-done-so-was-i-fa2ad70672ef
Forwarded from Daniel Souza
JTBD and critical view https://afhill.medium.com/confused-about-jobs-to-be-done-so-was-i-fa2ad70672ef
Forwarded from Daniel Souza
https://articles.centercentre.com/jobs-to-be-done-an-occasionally-useful-ux-gimmick/
Jared Spool shares his views on JTBD
Forwarded from Daniel Souza
https://medium.com/inclusive-software/describing-personas-af992e3fc527
Indi Young critique off personas and how to avoid bias
Forwarded from Daniel Souza*
Forwarded from Daniel Souza
Nielsen Norman definition for Service Design https://www.nngroup.com/articles/service-design-101/
It’s really interesting that Nielsen’s definition focuses on the employee experience: “Service design is the activity of planning and organising a business’s resources (people, props, and processes) to (1) directly improve the employee’s experience, and (2) indirectly, the customer’s experience. “
Salary report for Service Design. Data from 2023.
https://www.servicedesignjobs.com/salary-report/
Forwarded from Daniel Souza
"Living successfully in a world of systems requires more of us than our ability to calculate. It requires our full humanity - our rationality, our ability to sort out truth from falsehood, our intuition, our compassion, our vision, and our morality."
Forwarded from Daniel Souza
Add maps examples for systems thinking.
A great introduction to systems thinking: 6 Fundamental Concepts by Leyla Acaroglu
Forwarded from Daniel Souza
On Service Design skills — it’s about visualisation, not execution. Even when there is an element of craft, the core skill here is to think and invent Metaphors before drawing or making it tangible. Ironically, this is quite what we do in prompting
Here is Dario about metaphors:
Forwarded from Daniel Souza
We cannot create metaphors if we constantly fear to draw impossible things. Everything is possible. It's just a matter of playing. Drawing that everything is possible is the only way to explore things that allow us to tell stories differently. Metaphors are an excellent path for that. Unlike icons, metaphors help to tell stories rather than explain things. And stories are always richer when it comes to communication.
Forwarded from Daniel Souza
Miro templates for system mapping: https://miro.com/miroverse/system-mapping-toolkit/
Forwarded from Daniel Souza
https://gocommonthread.com/blog/2023/08/17/mapping-behavioural-journeys/
Donella Meadows's on vision and hope
Forwarded from Daniel Souza
Debrief questions
Forwarded from Daniel Souza
https://dscout.com/people-nerds/debrief-your-team
Forwarded from Daniel Souza
“Attention is focused mental engagement on a particular item of information. Items come into our awareness, we attend to a particular item, and then we decide whether to act.”
From Herbert Simon's Wikipedia article
Forwarded from Daniel Souza
Interesting discussion about Systems Thinking on Linkedin:
"Good reminder for those extolling Systems Thinking from Pelle Ehn at the beginning of his still remarkable 1988 book, Work-Oriented Design of Computer Artifacts - that systems are only ever ensembles considered as systems.
Systems are not things in the world, but ways of understanding how things in the world relate to each other. Systems Thinking is a choice to interpret the world as sets of systems.
To be concerned about trying to effect system change does not mean that there are systems out there needing to be changed, but that one way to explain why change might be proving difficult is to observe aspects of the status quo as systemically interrelated, and so to try to make (design) a new system, that is, new ways in which those things interrelate.
This is important because systems risk being reified into big, solid things that seem to be unchangeable if you think of systems as really existing out there in the world. The classic example is that Babadook we consider to be Capitalism (as opposed to a variety of social relations - and not all social relations [see https://lnkd.in/gPJ8bdnQ] - we perpetuate).
(And yes, things are bit more complicated when observations of systems are considered to be themselves operations of other systems (the ones doing the observing), making such observations performative, constituting the reality of what is observed, at least in the world of/as experienced by the observer and those other systems with whom/which that observer is in an interdependent (or structurally coupled) relation: von Foerester > Maturana > Luhmann > Wolfe.)
Definitions of Service Design
https://sfia-online.org/en/tools-and-resources/sfia-views/service-design/service-design-resources