Week 1

Module 1 - Design Thinking and Systems Thinking

Module 2 - Service Design

Week 2

Module 3 - Stakeholder Interview

Module 4 - Discussion Guide

Week 3

Module 5 - Stakeholder Interview

18th of September
Articles:
How to Debrief and Synthesizing UX Research

Module 6 - Research Methods

20th of September
Articles:
9 rules of design research by Erika Hall

Week 4

Module 7 - Research Plan

25th of September

Module 8

27th of September

Week 5

Modules 9 and 10

2nd of October

Module 11- Jobs to be done and Scenarios

4th of October

Week 6

Module 12 - Journey and Experience Maps

9th of October

Module 13 and 14- Scaling the wall (Research cut-off)

Week 7

Module 15 - Problem Statements and Prioritisation

16th of October
How might we statements

Module 16 - Ideation

18th of October

Week 8

Module 17 - Prototyping, Ideation

23rd of October

Module 18 - Prototyping a touchpoint - User Journey

25th of October

Week 9

Module 19 - Prototyping and Testing (Theory)

30th of October
Guide to prototyping in Figma
Questions to ask when presenting a prototype

Module 20 - Testing with real people

1st of November

Week 10

Module 21 - Break

6th of November

Module 22 - Iteration and Service Blueprint

8th of November

Week 11

Module 21 - Blueprinting with Client

13th of November

Module 22 - Project Retro, Prep

15th of November

Week 12

Module 21 - Final presentation

20th of November

Module 22 - Portfolio Day

22nd of November