Jeanette Clement
Jeanette Clement is Head of Service Design at BT. Before that, she worked at the Parliamentary Digital Service, developing and leading the User-Centred Design profession within the UK Parliament.
Jeanette's approach balances capability building and service strategy, and she is well-versed in integrating agile and service design in large-scale organisations.
She recently wrote about Service Patterns and Naming user goals and journeys